Frequently Asked Questions

Find quick answers about unlocking, payment, and support. If you need anything else, we're here to help.

General Questions

• What is device unlocking?

  Device unlocking lifts the software restrictions a carrier, Apple ID, or MDM profile puts on your phone or tablet. Once it's removed, you can set up the device as new, switch carriers, and sign in with your own accounts.

• Is unlocking safe for my device?

  Yes. We rely on vetted, non-destructive procedures, so your hardware, software, and data stay exactly as they are. When the unlock finishes, the device works just as before, only without the restriction.

• What information do I need to provide to unlock my device?

  We only ask for the essentials: your device model, the current carrier (if any), and its IMEI. You can find the IMEI in Settings, on the SIM tray, or by dialing *#06#. Need a hand? Apple's guide shows you how, and Google's walkthrough covers Android devices.

• How long does the unlocking process take?

  Each service page shows the current turnaround time. Many unlocks finish the same day; more specialized requests can take a few business days. We keep you updated at every step.

• What payment methods do you accept?

  Pay securely with Apple Pay, Google Pay, Link, EUR bank transfer, or cryptocurrency. Choose what works best at checkout, or reach out if you need a custom invoice.

• How do I contact you if I have questions or need support?

  Our specialists are available 24/7 via Telegram or email. Contact us and we'll respond right away.

iCloud Unlock

• What is an iCloud Activation Lock?

  Activation Lock is built into Find My to keep your iPhone, iPad, or Apple Watch secure. It asks for the Apple ID and password that originally paired the device before anyone can use or erase it.

• What is an MDM Lock?

  An MDM (Mobile Device Management) profile lets a school or company manage the devices it issues. While it's active, the organization can install apps, apply restrictions, and keep certain settings locked down.

• What happens after I unlock my iCloud account?

  Once Activation Lock is removed, you can set up the device with your own Apple ID, restore from a backup, and use every feature again. iMessage, FaceTime, and the App Store behave just as they should.

• Will the iCloud unlock be permanent?

  Yes, the unlock remains in place. To keep it that way, avoid erasing or restoring the device through Finder or iTunes unless we advise otherwise, as a full restore can reapply the original lock.

• What if I forgot my Apple ID or password?

  If Apple's recovery tools don't bring back your Apple ID, choose the service that matches your device on our iCloud unlock page. We'll confirm eligibility and guide you through each step.

Android Unlock

• What is FRP (Factory Reset Protection)?

  Factory Reset Protection keeps a reset Android device tied to the last Google account that signed in. It's designed to protect your phone if it's lost or stolen.

• How do I know if my Android device has FRP?

  If, after a reset, you're asked to sign in with a previously synced Google account, FRP is turned on.

• What if I don't have the Google account credentials for my Android device?

  No worries, we guide FRP removals for most major brands. Pick the service for your device on our Android unlock page and we'll handle the rest.

• What Android brands and models do you support for FRP unlock?

  We routinely work with Samsung, Xiaomi, Oppo, Vivo, Motorola, Honor, and more. If your brand isn't listed, just reach out. We can usually confirm support within minutes.

Carrier Unlock

• What is a carrier lock?

  A carrier lock limits your phone to one network. Remove it and the device accepts SIM or eSIM service from any compatible carrier worldwide.

• How do I check if my phone is carrier locked?

  Run a quick IMEI check with our carrier tools to confirm the lock status before you order. Start a check.

• What are the benefits of carrier unlocking?

  Unlocking lets you choose the best plan, use local SIMs when you travel, and often increase the device's resale value. It's the simplest way to make the phone truly yours.

• What carriers do you support for unlocking?

  We support most major carriers worldwide. Visit the carrier unlock page for the current list, or reach out for tailored guidance.

Order and Payment

• How do I place an order?

  Pick the unlock service that matches your device, add it to checkout, and complete the secure payment. We'll confirm the details and get started right away.

• How can I track my unlock status?

  You'll get updates directly from our specialists via Telegram or email. Prefer another channel? Let us know when you order.

• What is your refund policy?

  If an unlock can't be completed, you're covered by our money-back guarantee. Let us know within 7 days so we can review the case. Refunds exclude issues caused by incorrect details (such as a mistyped IMEI) or devices that are blacklisted or otherwise ineligible. Approved refunds are processed within 14 days.

• Is my payment information secure?

  Payments run through encrypted gateways like Apple Pay, Google Pay, and Link. If you'd rather use an EUR bank transfer or cryptocurrency, contact us and we'll arrange it. Your details stay private from end to end.