Frequently Asked Questions

General questions

• What is device unlocking?

  Device unlocking removes software restrictions imposed by carriers or manufacturers. This allows you to use your device with different carriers (carrier unlock), bypass iCloud Activation Lock or Mobile Device Management (MDM) restrictions on Apple devices (iCloud unlock), or remove Factory Reset Protection (FRP) on Android devices (FRP unlock). Unlocking opens up more flexibility and control over your device.

• Is unlocking safe for my device?

  Yes, our unlocking methods are safe and designed to be non-destructive. We use industry-standard tools and techniques that do not modify your device's hardware or void its warranty.

• What information do I need to provide to unlock my device?

  For carrier unlocks, we'll need the IMEI (International Mobile Equipment Identity) number to start the service.
  
  An official guide to obtain the IMEI number on any Apple device is found here.
  An official guide to obtain the IMEI number on any Android device is found here.

• How long does the unlocking process take?

  Unlocking times vary depending on the service, device, and network. Estimates are provided on each service page. Be aware that some unlocks can take just minutes, while others might require several days.

• What payment methods do you accept?

  We accept Google Pay, Apple Pay, Link, EUR bank transfer, and cryptocurrency.

• How do I contact you if I have questions or need support?

  You can contact us via WhatsApp, Telegram, or email. Our support team is available 24/7.

  
  

  Contact us here.

iCloud Unlock FAQs

• What is an iCloud Activation Lock?

  iCloud Activation Lock is a security feature that protects Apple devices (iPhone, iPad, Apple Watch) if they are lost or stolen. It requires the original Apple ID and password to activate or use the device, even after a factory reset.

• What is an MDM Lock?

  An MDM (Mobile Device Management) lock is commonly used by organizations to manage and secure devices issued to employees. It gives the organization control over various device settings and restrictions.

• What happens after I unlock my iCloud account?

  After a successful iCloud unlock, you'll regain full access to your device. You might not be able to re-lock the device with a different iCloud account.

• Will the iCloud unlock be permanent?

  Yes. However, in some cases the unlock might be reversed if the device is restored. We encourage you not to restore the device after we unlock it.

• What if I forgot my Apple ID or password?

  We offer iCloud unlock services for many iPhone and iPad devices. Choose the appropriate service on our iCloud unlock page.

Android Unlock FAQs

• What is FRP (Factory Reset Protection)?

  FRP is a security feature on Android devices that prevents unauthorized use after a factory reset. It requires the original Google account credentials used on the device before the reset to access it.

• How do I know if my Android device has FRP?

  After a factory reset, if you're prompted to enter the previously associated Google account details, your device has FRP enabled.

• What if I don't have the Google account credentials for my Android device?

  We offer FRP unlock services for many Android devices. Choose the appropriate service on our Android unlock page.

• What Android brands and models do you support for FRP unlock?

  We support a wide range of Android devices, including Samsung, Xiaomi, Oppo, Vivo, Motorola, Honor, and others.

Carrier Unlock FAQs

• What is a carrier lock?

  A carrier lock restricts a device to work only with a specific mobile network.

• How do I check if my phone is carrier locked?

  We offer database checks that show if the carrier is unlocked or not. Check it here.

• What are the benefits of carrier unlocking?

  Carrier unlocking allows you to:

  • Use local SIM cards when traveling internationally, avoiding roaming charges.
  • Switch to a different carrier without buying a new phone.
  • Potentially increase the resale value of your phone.

• What carriers do you support for unlocking?

  We support a wide range of carriers worldwide. Please refer to our carrier unlock page for a detailed list. If you don't find your desired carrier there, feel free to contact us here for further assistance.

Order and Payment FAQs

• How do I place an order?

  Select the unlocking service for your specific device, and proceed through our secure checkout process. Our technicians will contact you regarding the unlock.

• How can I track my unlock status?

  Our technicians will provide you with regular updates through WhatsApp, Telegram or email during the unlock process.

• What is your refund policy?

  We offer a money-back guarantee for Services that fail to unlock your device, subject to the following conditions:

  • You must notify us within 7 days of the failed unlock attempt.
  • The failure must not be due to incorrect information provided by you (e.g., wrong IMEI or carrier details).
  • Refunds will be processed within 14 days of approval.
  • Refunds are not available for completed unlocks or for devices that are blacklisted, or otherwise ineligible for unlocking.

• Is my payment information secure?

  Yes, we use secure payment gateways (Google Pay, Apple Pay, Link) to process your transactions. Your payment information is encrypted and protected against unauthorized access. You can also pay with an EUR bank transfer if you contact us. Crypto transactions benefit from inherent blockchain security.